Prior to Arrival & Expectations |
What made you choose Hotel Vista Del Mar for your recent stay to Catalina Island? |
{What made you choose Hotel Vista Del Mar for your recent trip to Catalina Island?:5} |
Did our hotel meet your expectations as advertised? |
{Did our hotel meet your expectations as advertised?:6} |
Making Your Reservation |
When making your reservation, how would you rate the following: |
Ease of making your reservation |
{Ease of making your reservation:14} |
Hotel information offered |
{Hotel information offered:15} |
Warmth and friendliness of staff |
{Warmth and friendliness of staff:16} |
Further Comments |
{Further Comments::17} |
First Impressions |
When you arrived to Hotel Vista Del Mar, how would you rate the following: |
Speed of registration |
{Speed of registration:22} |
Friendliness of Front Desk staff |
{Friendliness of Front Desk staff:23}
|
Guest Room |
{Guest Room:24} |
Further Comments |
{Further Comments::25} |
Guest Room |
How would you rate the following: |
Cleanliness |
{Cleanliness:29} |
Quality of amenities offered |
{Quality of amenities offered:30} |
Comfort |
{Comfort:31} |
Further Comments |
{Further Comments::32} |
Front Desk / Guest Services |
How would you rate the following: |
Courtesy and friendliness |
{Courtesy and friendliness:36} |
Helpfulness to you |
{Helpfulness to you:37} |
Enthusiasm and commitment for work |
{Enthusiasm and commitment for work:38} |
Further Comments |
{Further Comments::39} |
Did any member of our Front Desk department show any outstanding / intiative or thoughtfulness? |
{Did any member of our Front Desk department show any outstanding / intiative or thoughtfulness?:40} |
Housekeeping |
How would you rate the following: |
Efficiency |
{Efficiency:46} |
Courtesy and friendliness |
{Courtesy and friendliness:47} |
Enthusiasm and commitment for work |
{Enthusiasm and commitment for work:48} |
Further Comments |
{Further Comments::49} |
Did any member of our Housekeeping department show any outstanding / initiative or thoughtfulness? |
{Did any member of our Housekeeping department show any outstanding / initiative or thoughtfulness?:50} |
Maintenance |
Did you have any interaction with our maintenance department during your visit? |
{Did you have any interaction with our maintenance department during your visit?:55} |
Further Comments |
Do you have any further comments, opinions or suggestions that would help the hotel management and staff to improve our guests overall experience? |
{Do you have any further comments, opinions or suggestions that would help the hotel management and staff to improve our guests overall experience?:62} |
Is there anything else we could do differently that would improve your future stays with us? |
{Is there anything else we could do differently that would improve your future stays with us?:63} |
Was any experience especially memorable? |
{Was any experience especially memorable?:64} |
Would you stay with us again? |
{Would you stay with us again?:65} |
Overall, how would you rate Hotel Vista Del Mar? |
{Overall, how would you rate Hotel Vista Del Mar?:67} |
Contact Information (Optional) |
Name |
{Name:70} |
Name on reservation (if different) |
{Name on reservation (if different):71} |
Email Address |
{Email Address:73} |
Phone |
{Phone:74} |
Date of Check-In |
{Date of Check-In:75} |
Date of Check-Out |
{Date of Check-Out:76} |
Room Number |
{Room Number:78} |