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Guest Questionnaire
Prior to Arrival & Expectations
What made you choose Hotel Vista Del Mar for your recent stay to Catalina Island? {What made you choose Hotel Vista Del Mar for your recent trip to Catalina Island?:5}
Did our hotel meet your expectations as advertised? {Did our hotel meet your expectations as advertised?:6}
Making Your Reservation
When making your reservation, how would you rate the following:
Ease of making your reservation {Ease of making your reservation:14}
Hotel information offered {Hotel information offered:15}
Warmth and friendliness of staff {Warmth and friendliness of staff:16}
Further Comments {Further Comments::17}
First Impressions
When you arrived to Hotel Vista Del Mar, how would you rate the following:
Speed of registration {Speed of registration:22}
Friendliness of Front Desk staff {Friendliness of Front Desk staff:23}
Guest Room {Guest Room:24}
Further Comments {Further Comments::25}
Guest Room
How would you rate the following:
Cleanliness {Cleanliness:29}
Quality of amenities offered {Quality of amenities offered:30}
Comfort {Comfort:31}
Further Comments {Further Comments::32}
Front Desk / Guest Services
How would you rate the following:
Courtesy and friendliness {Courtesy and friendliness:36}
Helpfulness to you {Helpfulness to you:37}
Enthusiasm and commitment for work {Enthusiasm and commitment for work:38}
Further Comments {Further Comments::39}
Did any member of our Front Desk department show any outstanding / intiative or thoughtfulness? {Did any member of our Front Desk department show any outstanding / intiative or thoughtfulness?:40}
Housekeeping
How would you rate the following:
Efficiency {Efficiency:46}
Courtesy and friendliness {Courtesy and friendliness:47}
Enthusiasm and commitment for work {Enthusiasm and commitment for work:48}
Further Comments {Further Comments::49}
Did any member of our Housekeeping department show any outstanding / initiative or thoughtfulness? {Did any member of our Housekeeping department show any outstanding / initiative or thoughtfulness?:50}
Maintenance
Did you have any interaction with our maintenance department during your visit? {Did you have any interaction with our maintenance department during your visit?:55}
Further Comments
Do you have any further comments, opinions or suggestions that would help the hotel management and staff to improve our guests overall experience? {Do you have any further comments, opinions or suggestions that would help the hotel management and staff to improve our guests overall experience?:62}
Is there anything else we could do differently that would improve your future stays with us? {Is there anything else we could do differently that would improve your future stays with us?:63}
Was any experience especially memorable? {Was any experience especially memorable?:64}
Would you stay with us again? {Would you stay with us again?:65}
Overall, how would you rate Hotel Vista Del Mar? {Overall, how would you rate Hotel Vista Del Mar?:67}
Contact Information (Optional)
Name {Name:70}
Name on reservation (if different) {Name on reservation (if different):71}
Email Address {Email Address:73}
Phone {Phone:74}
Date of Check-In {Date of Check-In:75}
Date of Check-Out {Date of Check-Out:76}
Room Number {Room Number:78}