Guest Questionnaire

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Guest Questionnaire : Entry # 30
What made you choose Hotel Vista Del Mar for your recent trip to Catalina Island?
Recent trip to Catalina Island
Did our hotel meet your expectations as advertised?
No
Please explain:
Reasons why the hotel didn't meet our expectations
Was anything reported to a member of staff during your stay?
Yes
Was the problem resolved to your satisfaction?
No
Further comments
Further comments on expectations
Ease of making your reservation
Fair
Hotel information offered
Fair
Warmth and friendliness of staff
Fair
Further Comments:
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Speed of registration
Fair
Friendliness of Front Desk staff
Fair
Guest Room
Fair
Further Comments:
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Cleanliness
Excellent
Quality of amenities offered
Excellent
Comfort
Excellent
Further Comments:
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Courtesy and friendliness
Good
Helpfulness to you
Good
Enthusiasm and commitment for work
Good
Did any member of our Front Desk department show any outstanding / initiative or thoughtfulness?
Yes
Name
Staff name - Front Desk
Details
Details about what Front Desk did
Efficiency
Good
Courtesy and friendliness
Good
Enthusiasm and commitment for work
Good
Further Comments:
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Did any member of our Housekeeping department show any outstanding / initiative or thoughtfulness?
Yes
Name
Name - Housekeeper
Details
Details - Housekeeping
Did you have any interaction with our maintenance department during your visit?
Yes
Reason
Reason - maintenance
Was our maintenance personnel able to resolve the problem you were having (if applicable)?
No
How would you rate their courtesy and professionalism?
Poor
Further Comments
Further comments - maintenance
Do you have any further comments, opinions or suggestions that would help the hotel management and staff to improve our guests overall experience?
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Is there anything else we could do differently that would improve your future stays with us?
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Was any experience especially memorable?
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Would you stay with us again?
No
Reason
Wouldn't stay again - reason
Overall, how would you rate Hotel Vista Del Mar?
1